Return policy

Pretty parcel garments are made with love and care to the highest quality so that you can feel confident in purchasing a timeless piece designed to last many seasons.

To ensure you feel at ease when buying and so that your pretty parcel garment fits fabulously, please be sure to take note of the sizes and measurements provided for each item. If unsure on sizing please send us a message and we are more than happy to help out with a recommendation.

If by chance your piece doesn’t fit correctly we are more than happy to offer an exchange of equal value, depending on fabric availability or refund excluding postage costs. We just ask the tags remain attached, the piece be in original unworn condition and you make contact within 14 days of receiving your item.

Once you have made contact with us we will provide you with a return address and simply return the item to us. We will inspect the item and once approved we will either send the new item to you or issue a refund via your original method of payment.

If you are exchanging your item you will only pay the one way return shipping to us and we will cover the cost of postage for the new item back to you! 

Unfortunately we cannot accept returns for change of mind and cannot refund gift vouchers, custom orders and for hygienic reasons we cannot accept returns for earrings or nail polish.