Here is a list of frequently asked questions, which you may find helpful!
Q) When will I receive my order?
A) Most clothing items are made to order so please allow up to 5 weeks for your garment to arrive.
Accessory items are in stock so If you have purchased accessories only these will posted to you within 7 days of receiving your order.
If you have purchased accessories with clothing in the one order please allow up to 5 weeks for your order to arrive.
Q) Will I receive tracking information about my parcel?
A) Yes we will send you a confirmation email once we have posted your parcel and you will also receive tracking information from Australia post to the email that you have provided.
Q) How do I track my parcel?
A) Once your parcel has been posted you will receive tracking information from Australia post where you will be able to track your parcel.
Q) Do you have lay-bys or afterpay?
A) Yes we have afterpay yay! Afterpay is for Australian and New Zealand residence only. Unfortunately we don't have lay-by.
Q) Do you accept exchanges if the size isn't correct?
A) Yes we do! Provided we still have the same fabric available you can exchange your item by posting it back to us at your expense and we will post the new size to you at our expense. (More info can be found under the 'Return policy' tab).
Q) If I exchange an item will I have to wait up to 5 weeks for the new item to arrive?
A) No, we will make and post your item as soon as we receive your original size back.
Q) Do you accept refunds?
A) Yes we do provided you make contact with us within 7 days of receiving your order and the items are in brand new original condition with tags attached. More info can be found under the 'Return policy' tab.
Q) Where are our items made?
A) All of our clothing items are made either in our home studio on the Mornington Peninsula in Victoria, or locally in Melbourne. Our accessories are made by various makers around Australia.
Q) How do I wash/ care for my product?
A) Please read the individual product description for the care instructions for the product you purchased.
Q) Do you take custom orders?
A) Yes we can make some of our fabrics in our other styles. More info can be found under the 'Custom orders' tab.
Q) Do you ship worldwide?
A) Yes we do! Postage prices can be found on our ‘Postage’ tab.